1. Objectives and Background
ISHOPTECH PTY LTD (“ISHOPTECH”) is committed to providing the best service in a timely manner. We aim to accommodate your needs.
Unfortunately, when a customer cancels without giving adequate notice, it prevents another customer from securing the item. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the customers who would otherwise have wanted to purchase the item.
We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
2. Cancellation Process
Due to limited product availability, we request that you cancel your order with adequate notice. This allows us to release that item back for sale.
You may cancel by contacting us by:
- phone 1300 290 352; or
- email email@example.com
3. Cancellation Fee
- The cancellation fee is 10% of the total order value (incl GST).
- The cancellation fee will be charged by the original payment method.
- The cancellation fee may be deducted from any deposit paid for the order (if any).
Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 1300 290 352.
By placing an order on our website, you have agreed to our Terms of Service including our Cancellation Policy.