What is the cost of delivery?

Please view our Shipping & Returns Policy for details.

Do I have to be home to receive my items?

Yes. The purchaser must be available to sign and receive their delivery from the courier.

What happens if I'm not at home to receive my purchased items?

If no one is home, the courier will leave collection details at the front door or in your letterbox.

Can you ship my order outside of Australia?

No. We deliver to Australia ONLY.

Can I nominate a different delivery address to the billing address?

Yes. You may select a different “ship to” address to the billing address completed during the checkout process. This is called "Drop Shipment" and no invoice will be attached with the package.

Will orders with multiple products ship together?

If you have ordered multiple products in one transaction, in some instances they will arrive separately. You will only pay shipping once. Full tracking details for every item will be sent if an order is split.

How do I track my order online?

Once an order has been dispatched you will receive a shipping confirmation email. Please click the tracking details link to obtain your tracking number.

What if I receive a damaged parcel?

iShopTech is not liable for any products damaged or lost during shipping.

If you received your order damaged, please contact the delivery carrier to file a claim directly. 

What are my payment options?

Online purchases are made very easy and secure with a variety of different payment options, including credit card (MasterCard, Visa and American Express), Apple Pay, Google Pay, LatitudePay or PayPal.

What is the "CVC"?

  • On MasterCard, Visa or GO MasterCard, the CVC is the last 3 digits on the back of the card.
  • On American Express, the CVC is the 4 digits that are above and to the right of your credit card number on the front of your card.

What happens after I have completed payment online successfully?

Sit back and relax! iShopTech will process your order within 1-2 business days of successful payment.

LatitudePay payments will take between 2-4 business days to process before dispatch. This is due to the time it takes your payment to be settled from LatitudePay.

Why have I received an email requesting proof of identity?

Our payment system uses the latest security algorithms to measure the risk of  fraudulent transactions. 

If you have been sent an email requesting proof of identity , it is due to the transaction being flagged as high risk.

To maintain the highest security standards we may contact you requesting additional proof of ID.

Can I share my satisfaction or views of the purchased item?

We would love to hear about your experience purchasing from our website and the product purchased and welcome you to leave a review on our website located on the product page or alternatively on TrustPilot

Consumer Guarantees

Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.

There are nine consumer guarantees that apply to goods you purchase:

  1. Acceptable quality.
  2. Fit for a particular purpose
  3. Match description
  4. Match the sample or demonstration model
  5. Express warranties will be honoured
  6. Spare parts and repair facilities will be available for a reasonable time after purchase
  7. Title to the goods
  8. Undisturbed possession of the goods
  9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

For further information about refunds and returns, please see our Refund, Return and Repair Policy here

Manufacturer's Warranty

Please note all products sold by iShopTech are covered by the manufacturers' warranty that accompanies the product.

You may view our Refund, Return and Repair Policy here

What can I do if I have a problem with my new items?

Please contact us immediately for a solution.

What is iShopTech's refund policy?

Please view our Refund, Return and Repair Policy here

How do i know if the products listed on your website are in stock?

All products available to “ADD TO CART” are in stock.

Out of Stock products will not allow you to add them to your cart.

How can I purchase an “Out of Stock” Product?

We allow backorders upon request. Please contact us for availability and estimated delivery time. A manual order and tax invoice will be created.

Can I claim a refund on the GST for goods I purchase on your website under the Australian Government Tourist Refund Scheme refund?

As long as you satisfy the requirements under the Tourist Refund Scheme you will be able to claim the GST back on purchases made from our site.

Once you place an order you will be emailed a tax invoice.

Please refer to the Australian Border Force TOURIST REFUND SCHEME (TRS) website for further details.