All orders are processed within 1-3 business days.
Tax Invoice - Once you place an order, you will receive an order confirmation email. Within the order confirmation email, there will be a hyperlink allowing you to conveniently download a PDF tax invoice.
Receipt - Once your order has shipped, you will receive an shipping confirmation email. Within the shipping confirmation email, there will be a hyperlink allowing you to conveniently download a PDF receipt.
Yes, as long as you satisfy the requirements under the Tourist Refund Scheme you will be able to claim the GST back on purchases made from our site.
Please refer to the Australian Border Force TOURIST REFUND SCHEME (TRS) website for further details.
All products advertised with a stock on hand quantity are "in stock".
Our website syncs stock levels multiple times daily. In very rare instances, a product may appear as "in stock" whereby it sold out prior to the next stock update. Every effort is made to minimise this from happening.
We do generally allow back orders for certain products.
Back orders are generally available for new or fast selling product ranges, seasonal products yet to arrive, specials and promotional products.
NOTE - Back orders must be pre-paid in full and cannot be cancelled. If you decide to cancel a back order, there is a 100% cancellation fee.
Yes. You must be available to sign and receive the delivery from the courier.
Specific instruction is provided to the courier preventing parcel re-directions.
Your order is estimated to arrive within 2-10 business days depending on your location:
TRANSIT TIME (estimated)
NSW 2-8 (business days)
ACT 2-8 (business days)
NT 5-10 (business days)
QLD 2-8 (business days)
SA 2-8 (business days)
TAS 5-10 (business days)
VIC 2-8 (business days)
WA 5-10 (business days)
Note: Please allow additional transit time to non metro postcodes
Shipping rates vary by product and are calculated by postcode + state.
The shipping rate will be calculated during checkout.
No. We only ship within Australia.
CLICK & COLLECT
Click & Collect is available for eligible products / vendors only.
To determine eligible products, please refer under the "Buy it Now" button on the product page and the "Pick Up Available at" location will be visible.
There will also be a "Pick Up Available at" option at the checkout level for eligible Click & Collect products.
Click & Collect is available between Monday to Friday 09:30hrs to 16:30hrs only (excluding Public Holidays).
Standard order processing (1-3 business days) time applies to Click & Collect orders however generally the order will be available to pick up within 2 hours of placing an order (Monday to Friday).
Once your Click & Collect order is ready for pick up, you will receive a "Pick Up Ready" email notification with full warehouse details.
Please DO NOT proceed to the warehouse until you receive a "Pick Up Ready" email notification.
Yes. All products on our website are Australian stock, brand new in original manufacturer packaging.
Products on our website are NOT "grey imports" or "factory seconds".
All products come with the standard manufacturer warranty period.
To view the specific warranty period, please refer to the product description or contact us for further information.