Prior to sending goods back to iShopTech's GoPro Authorised Distributor ( All Interactive Distribution C/- GoPro) , we require you to obtain a valid RA number from our customer Service team. Stock returned without an approved RA number will be rejected. If you to wish request a return ( obtain a RA Number ) or get a status update on a existing RA please contact us below:
1300 290 352
1. Faulty Items
If a product is faulty and the fault has occurred within the product’s warranty period, the faulty product can be returned to iShoptech for a refund. The warranty period is 12 months from consumer receipt date.
If the return is for a GoPro Camera, please see the below list of general questions required before a return will be accepted:
1. Do you have your original proof of purchase?
a. Confirm GoPro product was purchased from iShopTech
b. Confirm purchase date and warranty eligibility (12 months)
2. Can you provide the Serial Number of the product?
3. Is this the first time you have experienced a problem with your camera?
4. What are the general symptoms?
5. How were you using the camera when the problem first occurred?
6. Have you taken any steps to troubleshoot the issue yourself?
DOWNLOAD TROUBLESHOOT GUIDE
7. Does the camera have the latest GoPro Firmware installed?
8. Are you using the GoPro Battery provided with your product?
9. Are you using a recommended microSD card that are known to work with your camera?
Should you still require a Return Authority, please follow the below steps:
Complete the Return Authority document - DOWNLOAD WARRANTY FORM HERE - and return via Email to firstname.lastname@example.org
Once approved, you will receive a Return Authority Number, allowing you to return the product for refund. NOTE: If Product is not deemed faulty after testing, we are entitled to return product back to you with no refund issued.
- The return request must be made within the product’s warranty period from the date of sale.
- The invoice/receipt must be returned with the product to verify the date of purchase.
- All components relating to the product must be returned.
- If a refund is provided, product(s) will be refunded at their most recent purchased price from iShoptech.
- If product is not deemed Faulty after testing, we are entitled to return product back to you and not issue a refund.
- The total value of the refund will be credited to your original payment method.
Return Address Details:
All Interactive Distribution C/- GoPro & iShopTech
131 Millaroo Drive
HELENSVALE QLD 4212