About our Shipping & Returns Policy

This is the Shipping & Returns Policy of iShopTech, and applies where you make a purchase online from www.ishoptech.com.au

At iShopTech we want our customers to be completely satisfied with their purchase. We therefore recommend you read our Shipping & Returns Policy prior to you making a purchase from iShopTech.com.au, so you are familiar with our policy on shipping, refunds, returns and repairs and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the product description we have provided to you. If you have any questions about this policy, please contact us  


-Payments made via AMEX, Mastercard, Visa, Apple Pay, Google Pay are processed by Shop Pay. For more details, please view.

-Payments made via PayPal are subject to PayPal User Agreement. For more details, please view.

-Payments made via LatitudePay are subject to LatitudePay's Terms and Conditions. For more details, please view.

Order Processing Time

-All orders are processed within 1-2 business days (excluding LatitudePay or PayPal eCheque).

-Orders placed by LatitudePay are processed within 2-4 business days due to the processing time to have funds settled.

-Orders placed by PayPal eCheque are processed once the payment has cleared.

-Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates  

Delivery Type Transit Weight Price (AUD)
2-4 Days
100kg+ $99.00
41kg–99kg $75.00
9kg–40kg $45.00
4kg–8kg $25.00
1kg-3kg $20.00
0kg–1kg $15.00
NT (Northern Territory)
Delivery Type Transit Weight Price (AUD)
2-7 Days
100kg+ $150.00
41kg–99kg $110.00
9kg–40kg $65.00
4kg–8kg $54.00
1kg-3kg $32.00
0kg–1kg $28.00
TAS (Tasmania)
Delivery Type Transit Weight Price (AUD)
2-7 Days
100kg+ $150.00
41kg–99kg $128.00
9kg–40kg $75.00
4kg–8kg $50.00
1kg-3kg $32.00
0kg–1kg $28.00
WA (Western Australia)
Delivery Type Transit Weight Price (AUD)
2-5 Days
100kg+ $150.00
41kg–99kg $100.00
9kg–40kg $45.00
4kg–8kg $38.00
1kg-3kg $26.00
0kg–1kg $22.00
*Please allow additional time for Delivery to Rural post codes

Shipment to Parcel Lockers | P.O. Box

We are unable to delivery to Parcel Lockers or PO Box as you will need to be available to sign for your delivery.

Orders with multiple products

If you have ordered multiple products in one transaction, in some instances they will arrive separately. You will only pay shipping once, as specified at checkout. Full tracking details for every item will be sent if an order is split.

Click & Collect

Collection from our vendors warehouse is available for certain products & locations only. If you wish to collect a product, please contact us to see if the product is available to collect in your location.

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

International Shipping Policy

We currently do not ship outside of Australia.

Change of Mind

Please choose carefully as refunds or exchanges are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.


Consumer Guarantees and Your Rights Under the Australian Consumer Law

Refer to Consumer Guarantees for more information. 

Goods Damaged in Transit

iShopTech is not liable for any products damaged or lost during shippingDelivery is conducted by independent courier companies, NOT owned or operated by iShopTech. 

The courier company will have its own insurance policies relating to damage or loss of goods whilst being transited in their care.

If you received your order damaged, please reject the delivery or contact the shipment courier company to file a claim. Please save all packaging materials and damaged goods before filing a claim. We recommend you take photos to assist with your claim submission. 

Delivery Charges

-Where iShopTech considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to iShopTech will be at iShopTech's cost.

-Delivery for standard returns which have been approved by iShopTech will be at the customers expense. 


    -We only accept returns on incorrect or faulty items.

    -All returns must be approved by iShopTech.

    -If you require a return, please contact iShopTech and await further instruction.

    The returned product(s) must be:

    -Returned within a reasonable time. This time frame may vary from product to product and may depend on the type of product you purchased and the price you paid.

    -Include a tracking number with signature option.

    -Enclosed in the original packaging; along with any original plastic, bag , box protective packaging etc. 

    -Original Packaging includes all tags, information booklets, instructions, stickers etc. 

    -Secured sufficiently for transit back to our warehouse - Please do not ship the product back to our warehouse in original packaging / box, rather use a larger box/container to ensure integrity during transit.  

    -Shipped with a returns ID, signature tracking ID , original packing list and customer contact information.  

    The returned product(s) must NOT be:  


    -Have Damaged Packaging or Packaging which has been torn open, including the sealed original plastic, bag , box etc. 



    -Vacuumed sealed - No vacuum sealed products can be returned. 

    -Shipped without an approved returns ID, tracking ID, original invoice or customer contact information. 

      Repairs & Warranty 

      Please note all products sold by iShopTech are covered by the manufacturers' warranty that accompanies the product.

      If your products require repairs under warranty, please contact iShopTech for further information on how to proceed with the repair and/or warranty claim.

      In most instances, repairs and/or warranty claims will be handled by the manufacturer directly and will require the manufacturers' service agent to attend an on site inspection  . For any repairs and/or warranty claim, the customer is responsible for contacting the manufacturer directly.

      Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired.

      Under no circumstances, except where the consumer guarantees apply, will iShopTech be liable for any fees or charges associated with the manufacturer, or manufacturers' service agents, charging fees for the inspection(s) and/or repair(s).

      Eligible goods returned for repair to iShopTech will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

      You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

      If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

      In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

      GoPro Warranty Information

      For information on GoPro returns and warranty policy & procedure, please VIEW HERE

      Contact Us

      If you have any further questions about iShopTech Refund, Return and Repair Policy, please contact us