This website is operated by iShopTech.com.au. Throughout the site, the terms “we”, “us” and “our” refer to ISHOPTECH PTY LTD shall mean ISHOPTECH (ACN 645 619 209), its Related Entities, its successors or any person acting on behalf of and with the authority of ISHOPTECH PTY LTD or its Related Entities.
iShopTech.com.au offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
ISHOPTECH is committed to complying with applicable privacy laws (including the Privacy Act 1988 (Cth)), which set clear standards relating to our collection, storage, use and disclosure of any personal information we obtain as part of our business operations.
ISHOPTECH recognises the importance of privacy. Our respect for our customers' and other individuals' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information is handled by us in accordance with applicable privacy laws.
- Our general policies relating to management of personal information;
- The type of personal information we collect and the purposes for collection, how we use and disclose this information, and how we store this information; and
- How you can obtain access to and correct any personal information we hold about you.
What personal information do we collect?
ISHOPTECH collects personal information from customers, employees, contractors, agents, and other individuals. We collect this information when it is necessary for business purposes.
So that we can provide services to you, we may ask you for personal information such as:
- Your name;
- Telephone number;
- Email address;
- Payment information;
- Transaction information;
- Account information (including but not limited to username and password);
- Verification of Identity documents (including but not limited to driver’s licence, identification card, bank card, and bank statements); or
- any other personal information you submit to us.
The personal information we collect may be provided on forms filled out by individuals (including when you register on ISHOPTECH’s website and when you agree to purchase products from us), when you visit ISHOPTECH’s website, in face-to-face meetings, email messages, telephone conversations, or from third parties. If you contact us, we may keep a record of that contact. We will collect personal information about you only from you where it is reasonable and practical to do so, or as required by law.
Generally, you have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with any products and services that depend on the collection of this information (particularly where our collection of this information is required by law).
In appropriate cases, we may collect personal information about you from third parties, such as your employer.
If you (or your employer) create a commercial account, we may collect information about you from third parties (for example, from your employer, service providers, agents, advisers and brokers).
How is personal information used and disclosed?
The personal information we collect is confidential. Our purpose in collecting information about you is to provide you with a better website experience, to provide products or services to you and to operate our business.
Some examples of when we may need to collect, use, and disclose this information are in relation to property or supplier enquiries, for email newsletter registration, for providing customers with products and services, and for customer complaint handling.
ISHOPTECH may use your personal information to advise you of new products and services or special offers or promotions. ISHOPTECH’s agents or contractors from time to time may also use your personal information to provide information to you about products and services that they may offer from time to time. If at any time you do not wish to receive such information from us, or our agents, you can opt out of receiving such information when registering on ISHOPTECH’s website, or you may remove your name from our list by calling us on 1300 290 352 and asking to be removed from our mailing list. Alternatively, if we have sent you this information by email, you can use the unsubscribe link at the end of the email. In either case, please allow five (5) business days for this request to be processed.
In the course of our business, we use a range of service providers to help us maximise the quality and efficiency of our services and business operations. This means that individuals and organisations outside of ISHOPTECH may sometimes have access to personal information held by ISHOPTECH and may use this on behalf of ISHOPTECH. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purpose.
We may also share non-personal, de-identified and aggregated information for our own research or promotional purposes. Under no circumstances will we or any of our related entities sell your details to marketing agencies without your consent.
ISHOPTECH does not routinely disclose personal information to any third parties. ISHOPTECH will not use or disclose any personal information about you without your consent unless:
- required or authorised by law;
- we believe this is necessary to provide you with the products or services you have requested;
- it is necessary to implement our Terms and Conditions of Sale;
- it is necessary to protect the rights, property or personal safety of an ISHOPTECH employee, another customer, or any member of the public or ISHOPTECH; or
- some or all of the assets and operations of the business are or may be transferred to another party by way of sale of some or all of ISHOPTECH’s
How do we store personal information?
ISHOPTECH will endeavour to take all reasonable steps to keep secure any information we hold about you and keep this information accurate and up to date. Your personal information may be stored in hard copy or electronically (including on secure servers in controlled facilities). ISHOPTECH has security processes in place to protect personal information from misuse, loss or unauthorised access, modification, or disclosure. The types of measures we take vary with the type of information and how it is collected and stored. We require our employees, agents, contractors, and data processors to respect the confidentiality of any personal information held by us.
Access to and correction of your personal information
ISHOPTECH may be contacted at firstname.lastname@example.org or 2/23 Foster Street, Surry Hills, NSW, 2010, or by telephone on 1300 290 352.
Upon your request, we will provide you with access to any of your personal information we hold (except in limited circumstances in which it is permitted by law for us to withhold this information). If you require access to your personal information, please contact us. We will require proof of identity before we provide you with access to your personal information. We will usually be able to respond to your request within fourteen (14) days.
ISHOPTECH will take reasonable steps to correct any information which is found not to be accurate, complete, or up to date. If you wish to change personal information that is inaccurate, incomplete, or out-of-date, please contact us and we will amend this record. If you wish to have your personal information deleted, please contact us and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
Problems, future changes, and more information
More information about privacy law is available from the Office of the Australian Information Commissioner at http://www.oaic.gov.au/
Last updated: 24th November 2020
General information about visits to our Websites is collected by our computer servers, with small files “cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse in not personal information as described in the Privacy Act.
1. Why do we use “cookies” and other web use tracking technologies?
(a) When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our Websites when you visit us. (b)We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.
(c)We collect information using “cookies” and other tracking technologies for the following reasons:
(i) to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;
(ii) to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;
(iii) to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and
(iv) when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.
(d) Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.
(e) In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.
2. What are your choices regarding cookies?
2. Content and Access
2.2. ISHOPTECH does not warrant the accuracy, reliability, adequacy, or completeness of any of the website content.
You acknowledge and accept that:
(b) ISHOPTECH does not guarantee that access to the ISHOPTECH website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the website or any data on such a computer.
(c) It is your responsibility to enquire with ISHOPTECH directly to ensure the accuracy and currency of the material or information you seek to rely upon.
(d) The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.
(e) If you enter into an agreement with ISHOPTECH for the provision of Goods, that agreement is governed by ISHOPTECH’s Terms and Conditions of Sale as applicable from time to time.
2.5. You must not attempt to change, add to, remove, deface, hack, or otherwise interfere with this website or any material or content displayed on the ISHOPTECH website
3. Intellectual Property
3.2. All Intellectual Property is protected by copyright, trademarks, and intellectual property legislation.
3.3. Any such content may be displayed and printed solely for your personal, non-commercial use provided that any copyright notice on such a display or page is not removed.
3.4. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate any such material to any third party without the express prior written consent of ISHOPTECH.
3.5. Unless expressly granted, ISHOPTECH does not grant any licence or right in, or assign all or part of, its intellectual property rights in the Intellectual Property or in the user interface of the website.
4. Privacy Act 1988 (Cth)
4.2. Any information ISHOPTECH collects in relation to you, is kept strictly secured. ISHOPTECH does not pass on/sell/swap any of your personal details with anyone unless authorised or required to deliver Goods. ISHOPTECH use this information to identify your orders or enquiries, provide you with a newsletter (if applicable) and to personalise your shopping experience with ISHOPTECH.
5. Confidentiality and Non-Disclosure
5.1. Subject to Clause 4, any material you send to us on or via the ISHOPTECH website will be deemed to be non-confidential and non-proprietary, unless it is indicated to be otherwise. This includes any data, questions, comments, suggestions, ideas, or other information. We will be entitled to use any such material which has not been indicated to be confidential or proprietary for any purpose without compensation to you.
(b) in the case of services, to either resupplying the services or payment of the cost of having the services supplied again.
7.3. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.
TERMS & CONDITIONS OF SALE
1.2. “Back Order” means an Order placed by the Buyer for Goods that are out of stock, and which the Seller specifically orders at the Buyer’s request only.
1.3. “Buyer” means the person/s enquiring, buying, or obtaining the Goods as specified in any quote, invoice, document, proposal, or order, and if there is more than one Buyer is a reference to each Buyer jointly and severally.
1.4. “Confidential Information” means any information or data in whatever form, nature or media disclosed by the Seller in providing a quote for or delivering the Services. This includes but is not limited to information relating to the Buyer’s products, pricing, processes, financial records, reports, personal information, franchise arrangements, market research, and client lists.
1.5. “Goods” means any and all goods and/or services supplied by the Seller to the Buyer from time to time and includes any advice or recommendations, and as may be described on any invoice, quotation, work authorisation or any other order forms as provided by the Seller to the Buyer.
1.6. “Order” means any order for Goods, placed on the Website.
1.7. “Party” or “Parties” include each the Seller, the Buyer, and/or their Related Entities.
1.8. “Price” shall mean the cost of the Goods as agreed between the Seller and the Buyer subject to clause 4 of this contract.
1.9. "Related Party" or “Related Entities” has the meaning set out in section 9 of the Corporations Act 2001 (Cth).
1.10. “Seller” shall mean ISHOPTECH PTY LTD (ACN 645 619 209), its Related Entities, its successors and assigns or any person acting on behalf of and with the authority of ISHOPTECH PTY LTD or its Related Entities.
1.11. “Third-Party Supplier” means any external entity, organisation, partnership, or individual/s that the Seller receives products or services from, for the purposes of suppling Goods to the Buyer.
1.12. “Website” means ishoptech.com.au
(a) they need to create an Account before placing an Order, unless they utilise a “guest checkout” function provided by the Seller on the Website.
(c) they are responsible for entering all information carefully when creating an Account. The Buyer warrants that all information provided in relation to the Buyer’s Account is complete, true and accurate.
(d) They must notify the Seller immediately if the Buyer become aware of any actual or potential unauthorised use of their Account.
(e) Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), the Seller will not be liable to the Buyer, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of:
(i) the Buyer’s Account information being incomplete or inaccurate; or
(ii) any unauthorised use of the Buyer’s Account which takes place before they notify the Seller, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
(e) If the Seller suffers any loss, damage, cost or expense as a result of any unauthorised use of the Buyer’s Account which takes place before the Buyer notifies the Seller, then the Buyer must pay the Seller the amount of that loss, damage, cost or expense on receipt of a written demand.
3.2. Each Order is a separate agreement between the Buyer and the Seller.
3.3. Where more than one Buyer has entered into an agreement under these Terms and Conditions of Sale, the Buyer shall be jointly and severally liable for all payments of the Price.
4. Price and Payment
(a) as indicated on any invoices provided by the Seller to the Buyer; or
(b) the Seller’s current Price, at the date of delivery of the Goods, according to the Seller’s current price list, or
(c) the Seller’s quote Price (subject to clause 4.2) which shall be will be valid for the period stated in the quotation or otherwise for a period of seven (7) days; or
(d) any written price submitted to the Buyer after the date of the quoted price and which the Buyer is deemed to accept by accepting Delivery of the Goods.
4.2. The Seller reserves the right to change the Price if:
(a) a variation to the Seller’s quotation is requested; or
(b) the Goods are replaced with alternative Goods; or
(c) the Seller identifies an error or omission on the website.
4.3. Time for payment for the Goods being of the essence, the Price will be payable by the Buyer on the date/s determined by the Seller, which may be:
(a) when placing an order for Goods;
(b) the date specified on any invoice or other form as being the date for payment;
(c) by way of instalments/progress payments in accordance with the Seller’s schedule; or
(d) if no date is specified on an invoice, the date which is seven (7) days following the date of any invoice given to the Buyer by Seller.
4.5. The Seller may accept payment through a third-party payment provider (including but not limited to PayPal, LatitudePay, POLi, ZIP Pay), and if the Buyer elects to pay through these providers, the Buyer agrees that they are bound by the relevant party’s terms and conditions. The Seller is not liable for any issues arising from the Buyer electing to pay through an optional third-party payment provider.
4.6. Unless otherwise stated the Price does not include GST. In addition to the Price the Buyer must pay to the Seller an amount equal to any GST. The Seller must pay for any supply by the Seller under this or any other agreement for the sale of the Goods. The Buyer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Buyer pays the Price. In addition, the Buyer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.
5. Delivery of Goods
(a) the Buyer’s nominated shipping address; or
(b) the relevant Third-Party Supplier, on the Buyer’s nomination
5.2. The Buyer must make all arrangements necessary to take and sign for Delivery whenever they are tended for Delivery by the Seller.
5.3. The Buyer is responsible for including the correct information in any Order for Delivery to occur. The Seller is not liable for any error made by the Buyer in placing an Order.
5.4. The Buyer must not nominate a PO Box or Parcel Locker for Delivery of the Goods.
5.5 The costs of carriage and any insurance which the Buyer responsibly directs the Seller to incur shall be reimbursed by the Buyer (without any set-off or other withholding whatever) and shall be due on the date for payment of the Price. The carrier shall be deemed to be the Buyer’s agent.
5.6. The failure of the Seller to deliver shall not entitle either party to treat this contract as repudiated.
5.7. The Seller shall not be liable for any loss or damage whatever due to failure by the Seller to deliver the Goods (or any of them) promptly or at all.
5.8. Any time or date given by the Seller to the Buyer is an estimate only. The Buyer must still accept Delivery even if late and the Seller will not be liable for any loss or damage incurred by the Buyer as a result of the delivery being late. 5.9. The Buyer is responsible for contacting the nominated carrier concerning delivery status, issues, or delays.
The Buyer acknowledges that timeframes given for a Back Order are indicative only, and are subject to change.
5.10. The Buyer acknowledges that if they order multiple Goods in one Order, Delivery of Goods may occur separately.
6.2. If any Goods are damaged or destroyed prior to property in them passing to the Buyer, the Seller is entitled, without prejudice to any of its other rights or remedies under these Terms and Conditions of Sale (including the right to receive payment of the balance of the Price for the Goods), to receive all insurance proceeds payable for the Goods. This applies whether or not the Price has become payable under the Contract. The production of these Terms and Conditions of Sale by the Seller is sufficient evidence of the Seller’s rights to receive the insurance proceeds without the need for any person dealing with the Seller to make further enquires.
7. Buyer’s Disclaimer
8. Defects/ Returns
8.2. The Buyer shall inspect any Goods provided on Delivery and shall notify the Seller in writing within forty-eight (48) hours of Delivery of any alleged defect, shortage in quantity, damage, or failure to comply with the description quote. The Buyer must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident within twelve (12) months. Any notification must include proof of purchase.
8.3. The Buyer acknowledges that they must allow the Seller to inspect the Goods and make an assessment.
8.4. The Seller will provide directions to the Buyer to return any allegedly defective or incorrect Goods within fourteen (14) days of the Buyer’s written notice for assessment.
8.5. The Buyer is responsible for the cost of returning the Goods, and must return the Goods with all items, fittings, and documentation.
8.6. The Seller will assess the condition of the Goods, and any alleged defects with the Goods or Order, within a reasonable time.
8.7. Goods returned under warranty will be repaired or replaced at the discretion of the Seller, and as required under the Australian Consumer Law.
8.8. If the Seller is required to replace the Goods, but is unable to do so, the Seller may refund any money the Buyer has paid for the Goods.
8.9. The Buyer acknowledges that they may be required to pay labour, assessment and/or freight fees, in circumstances where:
(a) Goods are returned with no fault; or
(b) are assessed to have been damaged by misuse or accident; or
(c) where the Buyer’s rights under the Australian Consumer Law or any manufacturer’s warranty do not apply.
8.10. The Buyer acknowledges that:
(a) the Seller is not responsible for damage to the packaging of the Goods;
(b) the Seller is not responsible for damage or default caused by misuse or accident;
(c) the Buyer is responsible for the backup of any user generated data, and that data may be required to viewed in assessing and/or repairing goods; and
(d) the Seller is not be responsible for any data loss.
9.2. The Buyer acknowledges that the warranty is managed through the Third-Party Supplier, and the Third-Party Supplier’s terms and conditions.
10. Fitness for Purpose
11. Compliance with Laws
12. Lien & Stoppage in Transit
(a) a lien on any goods provided under the Goods;
(b) the right to retain them for the Price while the Seller is in the possession of them;
(c) a right of stopping goods in transit whether or not Delivery has been made or ownership has passed;
(d) a right of resale; and
(e) the forgoing right of disposal, provided that the lien of the Seller shall continue despite the commencement of proceedings or judgment for the Price having been obtained.
13. Default & Consequences of Default
13.2. If the Buyer owes the Seller any money, the Buyer shall indemnify the Seller from and against all costs and disbursements incurred by the Seller in recovering the debt (including but not limited to internal administration fees, legal costs on a full solicitor-client indemnity basis, the Seller’s contract default fees, and bank dishonour fees).
13.3. Without prejudice to any other remedies the Seller may have, if at any time the Buyer is in breach of any obligation (including those relating to payment); the Seller may suspend or terminate the supply of Goods to the Buyer and any of its other obligations under these Terms and Conditions of Sale. The Seller will not be liable to the Buyer for any loss or damage the Buyer suffers because the Seller exercised its rights under this clause.
13.4. Without prejudice to the Seller’s other remedies at law, the Seller shall be entitled to cancel all or any part of any order of the Buyer which remains unfulfilled and all amounts owing to the Seller shall, whether or not due for payment, become immediately payable if:
(a) any money payable to the Seller becomes overdue, or in the Seller’s opinion the Buyer will be unable to make a payment when it falls due; or
(b) the Buyer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
(c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Buyer or any asset of the Buyer.
(a) The Buyer has paid all amount owing for the Goods, and
(b) The Buyer has met all other obligations due by the Buyer to the Seller in respect of all contracts between the Parties, and that any Goods shall be kept separate until the Seller shall have received payment and all other obligations of the Buyer are met.
14.2. It is further agreed that:
(a) Until such time as ownership of any Goods shall pass from the Seller to the Buyer, the Seller may give notice in writing to the Buyer to return any Goods to the Seller. Upon such notice the rights of the Buyer to obtain ownership or any other interest in the Goods shall cease.
(b) If the Buyer fails to return the Goods to the Seller then the Seller or the Seller’s agent may enter upon and into the land and premises owned, occupied or used by the Buyer, or any premises as the invitee of the Buyer, where the Goods are situated and take possession of the Goods, without being responsible for any damage thereby caused.
(c) The Buyer is only a bailee of the Goods and until such time as the Seller has received payment in full for the Goods then the Buyer shall hold any proceeds from the sale or disposal of any Goods on trust for the Seller.
(d) The Buyer shall not deal with the money of the Seller in any way which may be adverse to the Seller.
(e) Receipt by the Seller of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared, or recognized and until then the Seller’s ownership of rights in respect of any Goods shall continue.
(f) The Buyer shall not charge any Goods in any way nor grant nor otherwise give any interest in any Goods while they remain the property of the Seller.
(g) The Seller may require payment of the Price or the balance of the Price due together with any other amounts due from the Buyer to the Seller, and the Seller may take any lawful steps to require payment of the amounts due.
(h) The Seller can issue proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods may not have passed to the Buyer.
(i) Until such time the Buyer has the Seller’s authority to convert the goods into other products and if the goods are converted, the parties agree that the Seller will be the owner of the end products.
14.3. In the event that:
(a) the Seller retains possession or control of Goods for a minimum period of four (4) weeks after tendering the Goods for Delivery; and
(b) payment of the Price remains due to the Seller; and
(c) the Seller has made written demand of the Buyer for payment of the Price,
Then, under this clause 13.3, title to any Goods shall remain with the Seller, and the Seller may dispose of the Goods at their discretion and claim from the Buyer any loss suffered.
(a) a Third Party Supplier is unable to supply Goods that they have previously promised to supply;
(b) an event beyond the Seller’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that the Seller is unable to supply the Goods within a reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
(d) (at the Seller’s discretion) the Buyer asks the Seller to cancel the Order within twenty-four hours of submitting an Order and only if the Goods have not already been shipped for Delivery;
15.2. Where the Seller cancels an Order after acceptance it will send you an e-mail notifying you of cancellation.
15.3. In the event of the Seller cancels an Order after payment has been processed, the Seller will refund any money paid in respect of that Order.
15.4. Except to the extent otherwise required by law or as expressly set out in these terms and conditions, the Seller will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of an Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
15.5. The Buyer acknowledges that they cannot cancel a Back Order once placed, and that they cannot receive a refund for a Back Order.
15.6. In the event that the Buyer cancels an order or delivery of Goods, the Buyer agrees to:
(a) pay a 10% cancellation fee (including GST); and
(b) be liable for any and all loss incurred (whether direct or indirect) by the Seller as a direct result of the cancellation (including, but not limited to, any loss of profits).
16. Privacy Act 1988 (Cth)
16.2. The Seller may collect information from the Buyer, or a person authorised to provide this information on the Buyer’s behalf.
16.3. The Buyer warrants that, where the Buyer provides the Seller with personal information about another person, the Buyer has ensured that the Buyer has advised the third person what information was provided, and that the Buyer has their consent to do so.
16.4. The Buyer hereby provides its written consent to the Seller to disclose the Buyer’s personal information to people or organisations in Australia where required by law or to deliver the Goods.
17. Confidentiality and Non-Disclosure
17.2. All Confidential Information and any copies of that information shall remain the property of the Seller.
17.3. The Buyer agrees that the Seller may disclose the Buyer’s confidential information to the extent necessary to perform the Goods or as agreed under these Terms and Conditions of Sale.
18. Dispute Resolution
(a) referred to a single arbitrator to be nominated by the President of the Resolution Institute; and
(b) conducted in accordance with the rules of the Resolution Institute as in place from time to time.
18.2. The unsuccessful party will be liable for the costs of the arbitration.
18.3. Any decision of an arbitrator will be binding and will be registrable as a judgment in a Court of competent jurisdiction.
19.2. All Goods supplied by the Seller are subject to the laws of New South Wales and are subject to the jurisdiction of the courts of New South Wales.
19.3. The Seller takes no responsibility for changes in the laws which affect the Goods supplied.
19.4. The Seller shall be under no liability whatsoever to the Buyer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Buyer arising out of:
(a) a breach by the Seller of these Terms and Conditions of Sale.
(b) Any damage or claim however so arising to the Buyer’s or a third parties’ goods or property while the Seller delivers any Goods, (including by the Seller’s officer’s, agent’s, contractor’s, or employees).
(c) Alternatively, the Seller’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods
19.5. The Buyer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Buyer by the Seller nor to withhold payment of any invoice because part of that invoice is in dispute.
19.6. The Seller may license or sub-contract all or any part of its rights and obligations without the Buyers consent.
19.7. The Buyer agrees that the Seller may amend these Terms and Conditions of Sale at any time. If the Seller makes a change to these Terms and Conditions of Sale, then that change will take effect from the date on which the Seller notifies the Buyer of such change. The Buyer will be taken to have accepted such changes if the Buyer makes a further request for the Seller to provide Goods.
19.8. Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock out, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of either Party.
19.9. The Buyer warrants that it has the power to enter into this agreement and has obtained all necessary authorisations to allow it to do so, it is not insolvent and that this agreement creates binding and valid legal obligations on it.
The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 2-3 business days. We will contact you if there are any delays.
3. Shipment Locations
3.1. Domestic Only
ISHOPTECH does not ship internationally at this time. We ship domestic only - anywhere in Australia.
3.2. Shipping Restrictions
Our company does not ship to PO Box or Parcel Lockers.
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Standard Shipping
Standard Shipping costs are calculated at checkout.
The order is estimated to arrive within 1-7 business days depending on your location:
|STATE||TRANSIT TIME (estimated)|
Note: Please allow additional transit time to non-metro postcodes.
4.1. Please note:(a) Business day means Monday to Friday, except holidays.
(b) Orders are not shipped or delivered on weekends or holidays.
(c) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(d) Products may be delivered in separate shipments.
(e) When placing your order, we consider these factors when calculating the Estimated Delivery Date:
(i) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
(ii) Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
(f) We will not be responsible for wrong shipping address if you provide incorrect information.
(g) Click & Collect varies on product availability. If a product is eligible for Click & Collect , an option will appear at checkout. Standard order processing time still applies to Click & Collect orders.
5. Tracking Options
ISHOPTECH aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive an email link to track your package.
All orders delivered within Australia automatically have tracking.
Orders are sent with Australian Post, Adelaide Parcel Delivery, StarTrack Express, Couriers Please, TNT Australia, Toll Ipec.
This service comes with tracking and your tracking number will be sent to you once it has been shipped. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
If there is any damage to the packaging on delivery, contact us immediately at 1300 290 352.
7. Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. ISHOPTECH politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at 1300 290 352 to report missing or lost packages.
If you have any questions about the delivery and shipment of your order, please see our FAQ page or contact us at 1300 290 352.
This Refund Policy ("Policy") applies to the following purchases: online from https://www.ishoptech.com.au/
(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
(d) ISHOPTECH reserves the right to assess any Goods for damage or fault.
(e) Goods must be returned:
- within a reasonable period of (6) months;
- with proof of purchase; and
- in the condition received by you with all original packaging, items, fittings, and/or documentation.
(f) If any goods that you return are capable of retaining user generated data (including but not limited to files, documents, contact numbers or details, songs, or e-books,) the replacement or repair of the goods may result in loss of the data. We recommend that you back up any data (and remove sensitive or confidential data), prior to returning any goods. ISHOPTECH notes that data may be required to view data in the course in assessing and/or repairing goods, of carrying out the assessment. We will not be responsible for any data loss.
(g) In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
2. Australian Consumer Law
(a) Under the Australian Consumer Law:
(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled
(A) to cancel your service contract with us; and
(B) to a refund for the unused portion, or to compensation for its reduced value.
(ii) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
(a) We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
(b) In the event that you cancel an order or delivery of Goods, you agree to:
(i) pay a 10% cancellation fee (including GST); and
(ii) be liable for any and all loss incurred (whether direct or indirect) by the Seller as a direct result of the cancellation (including, but not limited to, any loss of profits).
(c) You acknowledge that a Back Order cannot be cancelled once placed, and that you cannot receive a refund for a Back Order.
4. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
(i) Please contact us as soon as possible.
(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 2 days from the date of receiving the product.
(a) Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you and you may be required to pay labour, assessment and/or freight fees if:
(i) You misused the said product in a way which caused the problem.
(ii) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(iii) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(iv) Any other exceptions that apply under the Australian Consumer Law.
6. Shipping Costs for Returns
(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
(b) If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under
the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Response Time
(a) We aim to process any requests for repairs, replacements or refunds within 1-2 days of receipt.
8. How to Return Products
(a) Please submit a Return Authorisation Request (RA) online and wait for further instructions. NOTE we do not accept Return Authorisation Requests via phone or email.
(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.
(d) You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
(a) Refunds will be processed in accordance with ISHOPTECH’S Terms and Conditions of Sale.
(b) Any refund agreed to will be processed within thirty (30) days.
10. Contact Us
If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: email@example.com or 1300 290 352.
1. Objectives and Background
ISHOPTECH is committed to providing the best service in a timely manner. We aim to accommodate your needs.
Unfortunately, when a customer cancels without giving adequate notice, it prevents another customer from securing the item. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the customers who would otherwise have wanted to purchase the item.
We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
2. Cancellation Process
Due to limited product availability, we request that you cancel your order with adequate notice. This allows us to release that item back for sale.
You may cancel by contacting us by:
- phone 1300 290 352; or
- email firstname.lastname@example.org
3. Cancellation Fee
- The cancellation fee is 10% of the total order value (incl GST).
- The cancellation fee will be charged by the original payment method.
- The cancellation fee may be deducted from any deposit paid for the order (if any).
Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 1300 290 352.
By placing an order on our website, you have agreed to our Terms of Service including our Cancellation Policy.